VIRTUAL CINEMA - FREQUENTLY ASKED QUESTIONS


Do I need to sign up for Film Movement Plus to watch a film on virtual cinema? 

No. You do not need to sign up for a Film Movement Plus subscription, and our virtual cinema offerings are not included as part of the Film Movement Plus subscription service. If you already happen to be a Film Movement Plus subscriber, you should use your same email and password to complete your virtual cinema rental purchase. 

 

How do I "purchase a ticket" to watch a film on virtual cinema? 

Click on the theater you would like to support and select "rent". Enter your email, a password and your payment information. Click "complete purchase" and your rental will be activated. If you have a Film Movement Plus account, make sure you are logged in before making your purchase. 

 

How do I watch the film that I rented on my TV? 

Download the Film Movement Plus app for Roku, Amazon Fire Stick, or Apple TV and log into the account that you created – your purchase will be available to watch.   

For more information on how to watch the film you rented, please refer to the email that was sent to you after your ticket purchase. If this does not work for you, please reach out to us for support. 

https://www.filmmovementplus.com/contact/support 

 

How long is my rental active? 

Once you have rented a film, you will be able to watch it for 72 hours. You can watch the film as many times as you would like during this period. 

 

Can I watch Virtual Cinema titles with my Film Movement Plus subscription? 

No, you must purchase a ticket from our website, after which, you can log into your account and watch. Remember, half of the proceeds will directly benefit the independent cinema that you purchased your ticket from. 

 

I have a billing issue, how do I get a refund? 

Please reach out to us at info@filmmovement.com and we will be able to assist you with your issue.  

For more information and help with troubleshooting your technical issue, please visit https://www.filmmovementplus.com/help