Refunds, Returns, and Defective DVD’s

Q. What is your refund policy?
A. No refunds are available for non-gift and gift subscriptions or catalog film purchases. Defective films may be returned for a replacement, but not a refund.
Q. What is your return and refund policy for defective films?
A. If you receive a defective film you have 30 days to return it to us. If you return a defective DVD, you can return it to be replaced with the same title only; we cannot exchange a defective DVD for a different DVD title or a refund. If you wish to exchange the film, please send an email to info@filmmovement.com or call 1-866-YES-FILM to notify us of the defect. We will send a replacement film and a self addressed stamped envelope for you to return the defective film to us. Please include a note with the returned film stating the nature of the defect.
Q. What is your return policy for non-defective subscription and catalog films?
A. We do not accept returns or exchanges for non-defective subscription and catalog films.
Q. The DVD I received appears to be defective. What do I do?
A. Although all DVDs are checked before they are sent to you, titles are occasionally damaged in transit. If you receive a DVD that skips, try wiping the disc from its center to outer edge (never in a circular motion) with a clean, lint-free cloth. Dust particles are also a common cause for most playback problems. If cleaning doesn't solve your problem, email us at info@filmmovement.com. If customer service cannot solve your problem, we will replace a defective product with a new one, if you notify us within 30 days of receiving the defective DVD (please note: defective products will be replaced with the same product; we cannot exchange a defective item for a different item).